Prove Service Delivery AcrossEvery Client Account
Spectosoft turns technician activity into clear signals on utilization, workload, and work in client environments, so MSP leaders can show clients what was done and catch problems early.
One Dashboard. All The Insights
Running an MSP Is GettingHarder to Prove
Clients expect proof of work, margins are tight, and technicians move between accounts all day. Here is where the gaps show up first.
Technician time that is not billable
20-30%
of tech time is non-billable, even when healthy
Billable and non-billable work blur across tickets, projects, and internal tasks. Without a baseline, margin leaks go unseen.
Effort per client that drifts from contract
59%
of MSPs name scope creep their top challenge
Time spent on a client slowly outgrows what the contract assumed, and leadership learns about it at renewal.
Client escalations answered slowly
74%
of clients list responsiveness as a trigger
When a client asks what happened on their account, the answer means piecing together tickets and memory for days.
Built for MSP Teams. From live technician activity to client-ready reports, everything a service leader needs to prove the work.
See technician activity across every client
Track who is active, idle, or away across service desk, NOC, and project teams, organized by client account.
Client-Ready Activity Reports
Break down time and activity by technician, team, and client. Export for QBRs, contract reviews, and billing conversations.
Session Replay for Client Work
Replay what was done in a client environment to resolve disputes, support audits, and review how issues were handled.
Privacy Controls and Risk Alerts
Alerts flag unusual activity around client systems, and privacy filters keep personal activity out of capture.
The Difference Real-Time Intelligence Makes.
See what changes when service leaders stop reconstructing the work after the fact and start working from a live record.
- Client questions answered by combining tickets and memory
- Time per client estimated, not measured
- Unusual technician activity found after the fact
- Coaching based on ticket counts alone
- Client questions answered from an activity record
- Time per client measured by account
- Risky activity flagged as it happens
- Coaching backed by activity data
5
outcomes we track during the pilot
Prove Value on One Client Account
Pick one client account or service team, agree on a baseline before deploying, and review the results together with operations, service delivery, and security.
Frequently asked questions, for leaders evaluating workforce visibility, security, and team oversight
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